Privacy policy
Effective date: 01.03.2026
1. Controller
Delwood GmbH (PARKE Concept Home)
Delvin-Katz Straße 7, 90451 Nuremberg, Germany
Phone: +49 151 169 42803
Email: info@delwood.eu
Represented by the Managing Director: Denis Friedrich
2. Data Protection Officer
We have not appointed a Data Protection Officer for our company at this time.
3. General information on data processing
We process personal data only to the extent necessary to provide this website, handle enquiries, or perform contracts (e.g., orders placed in our online shop).
Legal bases (depending on the case):
Art. 6(1)(b) GDPR (contract / pre-contractual measures)
Art. 6(1)(c) GDPR (legal obligation)
Art. 6(1)(f) GDPR (legitimate interests, e.g. secure provision of the website)
Art. 6(1)(a) GDPR (consent, e.g. marketing/tracking)
The information obligations arise in particular from Art. 13 GDPR.
4. Hosting and server log files
Our website is hosted by:
IONOS SE
Elgendorfer Str. 57
56410 Montabaur
Germany
When you visit our website, the hosting provider automatically records information in so-called server log files. This includes in particular:
IP address
date and time of the request
accessed page/file
referrer URL
browser type and version, operating system
amount of data transferred, status codes
Purpose: technical provision, stability and security (e.g. protection against attacks).
Legal basis: Art. 6(1)(f) GDPR.
Storage period: server log files are stored only as long as necessary for the stated purposes.
5. Cookies and consent management
We use cookies and similar technologies. Some are technically necessary (e.g. shopping cart, language settings). Others (e.g. marketing/tracking) are used only if you have given your consent.
Storing/reading information on end devices (e.g. cookies) is generally permitted only with consent, unless it is strictly necessary for technical reasons.
You can withdraw or adjust your consent at any time via the cookie/privacy settings.
6. Contact (contact form, email, phone)
If you contact us, we process the data you provide (e.g. name, email address, phone number, message).
Purpose: handling your enquiry and communication.
Legal basis: Art. 6(1)(b) GDPR (pre-contractual/contractual) or Art. 6(1)(f) GDPR.
Storage period: until the processing is completed; afterwards deletion unless statutory retention obligations apply.
7. Online shop: shopping cart, orders, contract processing
When orders are placed in the online shop, we process in particular:
name and contact details (email, phone)
delivery address
order data (items, quantity, price)
if applicable, communication data for coordination
Purpose: contract processing (handling, delivery, communication).
Legal basis: Art. 6(1)(b) GDPR.
Payment methods
Where offered in the shop, payment may be made, for example, by:
bank transfer
cash payment
We process the information required for payment processing (e.g. payment status).
Legal basis: Art. 6(1)(b) GDPR and, where applicable, Art. 6(1)(c) GDPR (accounting/tax).
Note: If payment service providers (e.g. PayPal/Stripe/Klarna) are used in the future, this section must be supplemented accordingly.
Shipping / delivery (own transport or freight forwarders depending on availability)
Depending on the order and availability, delivery is carried out:
by our own transport (no disclosure to third parties required), or
via freight forwarders/transport service providers/parcel service providers commissioned depending on availability.
If an external transport service provider is used, we transfer only the data necessary for delivery (in particular name, delivery address, and, if applicable, phone number for scheduling).
Recipients/categories: freight forwarders, transport and shipping service providers.
Legal basis: Art. 6(1)(b) GDPR.
Statutory retention
Invoices and accounting-relevant documents are stored in accordance with legal requirements.
Legal basis: Art. 6(1)(c) GDPR.
8. Sample orders / free samples
If you request a sample, we process, for example:
name
phone
address
Purpose: shipping the sample and coordinating any follow-up questions.
Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures) or Art. 6(1)(f) GDPR.
Storage period: until the processing is completed; afterwards deletion unless statutory retention obligations apply.
9. Online marketing (e.g. Google Ads / conversion)
If you have given your consent, we may use tools for reach measurement and advertising (e.g. Google Ads including conversion measurement) to manage advertising campaigns and measure their success.
Legal basis: Art. 6(1)(a) GDPR (consent) and—where access to end devices is affected—§ 25 TDDDG.
Withdrawal: possible at any time via cookie settings.
Note: If certain tools are not (or are no longer) used, this section should be adapted or removed so that the privacy policy exactly reflects actual use.
10. Social media
We maintain presences on social networks (e.g. Instagram, Facebook, TikTok, YouTube). When visiting our profiles, the privacy policies of the respective providers apply.
Legal basis: Art. 6(1)(f) GDPR (communication/provision of information).
11. Recipients of data / service providers
We may use service providers (hosting, IT/website maintenance, shipping/freight forwarders, accounting). They receive data only to the extent necessary for providing their services and we comply with data protection requirements (e.g. data processing agreements).
12. Your rights
You have the following rights:
right of access (Art. 15 GDPR)
right to rectification (Art. 16 GDPR)
right to erasure (Art. 17 GDPR)
right to restriction of processing (Art. 18 GDPR)
right to data portability (Art. 20 GDPR)
right to object (Art. 21 GDPR)
right to withdraw consent (Art. 7(3) GDPR)
You also have the right to lodge a complaint with a data protection supervisory authority.
13. Data security
We implement technical and organisational measures to protect your data against loss, misuse and unauthorised access.
14. Changes to this privacy policy
We will update this privacy policy if our website, processes or the legal situation changes.
